Lady Louisa Pollard was the mother of Charley, Cecelia and Margaret Pollard. (AUDIO: Zagreus) She was married to Richard Pollard. (AUDIO: Memory Lane)
Louisa was good friends with Lawrence and Mary Grainger. (PROSE: Forgotten) In 1906, Louisa attended a party where Mary Grainger was attacked by the Master during childbirth. (PROSE: Prologue)
In the wake of Charley's departure on the R101, Lady Pollard travelled out to Charley's finishing school and interrogated Miss Lime on the security and efficacy of their school. She revealed there that while often disapproving of Charley, Lady Pollard considered her an exceedingly capable woman. (AUDIO: Zagreus)
Her brother served in World War I and was a lieutenant; he only volunteered for service to prove a point to his father. (AUDIO: Memory Lane)
The Seventh Doctor informed Richard and Louisa that Charley had died in the R101 crash. (PROSE: The Heroine, the Hero and the Megalomaniac)
Charley was briefly reunited with her parents in 1936. However, she was found and taken prisoner by the Viyrans, while her parents' memory of her ever existing was erased. (AUDIO: The Fall of the House of Pollard)