The Cardiff Bay Intelligent Hotel and Spa, named Resine by Orr, was a sentient 7-star hotel, controlled by the hotel manager. Due to the humans outside the Hotel trying to riot, the Hotel grew very angry and upset. To try and keep it calm, the Manager started shooting the humans. This was the Sorvix's version of "entertainment". However, the Hotel kept growing angry and started killing the guests inside it with traps, such as acid baths.
Orr tried to reason with it and calmed it down enough to let her go, but no one else, and gave it the name "Resine" after the Sorvan phoenix. Then, Jack Harkness and St John Colchester went to try and shut down the Hotel's system. After all the guests, Ng and Orr left, Torchwood Three decided to keep the building under lock down. (AUDIO: Superiority Complex)