Winder

The Winders were the combined maintenance workers (REF: The Brilliant Book 2011) and police force of Starship UK, who were actually cyborgs of half-human and half-Smiler. Their heads would rotate around to reveal the malevolent version of the Smiler face (though with a lighter skin tone, whiter teeth, flat nose and brighter eyes). The majority of the time they would wear dark hoods and act as normal Humans, keeping watch on the population. They were under oath to protect the system of Starship UK. (DW: The Beast Below)

The Winders also had a key attached to black cord around their necks. This was to wind up the clockwork technology that ran Starship UK, and was their (alleged) primary purpose. At some point, however, the Winders had taken control.(REF: The Brilliant Book 2011)

When the Eleventh Doctor and Amy came to Starship UK, the Winders reported the Doctor's presence after he began investigating the engines. Later, when they learned of the truth, the Winders brought them to Hawthorne to learn the whole story. (DW: The Beast Below)